Terms of Service

Thank you for visiting Motion Trading. Our goal is to offer you thoughtfully curated products that promote well-being and balance in your everyday life. By accessing and using our website, you agree to the terms and conditions outlined below, ensuring a smooth experience for all. If you have any questions, we’re always here to guide you.


1. Navigating our website

We invite you to explore our website and its offerings with respect and mindfulness. By using motiontrading.ae, you agree to:

- Use the site for lawful purposes only.

- Avoid activities that might disrupt its functionality, such as unauthorized access, hacking, or any attempts to damage our website or data.

- Refrain from copying, reproducing, or redistributing any content from our website without prior written consent from Motion Trading.

We reserve the right to suspend or terminate access to any user who does not comply with these terms or acts in a way that might harm our community.

2. Our Offerings to you

At Motion Trading, we take great care in selecting products that we believe align with the pursuit of balance, energy, and wellness. Each item, especially those derived from natural sources like crystals or stones, is unique and may vary slightly in appearance.

- Product Descriptions: We make every effort to describe and photograph our products accurately. However, due to variations in natural materials, the product you receive may differ slightly from the image shown.

- Availability: As our products are sourced from natural and ethical origins, availability may vary. We encourage you to check back frequently or sign up for our newsletter for updates on restocked items.

We will notify you promptly if any product you’ve ordered is unavailable, and we will provide alternative solutions such as backorders, substitutions, or refunds.

 

3. Energy Exchange: Pricing and Payments

All prices listed on motiontrading.aeare inAEDand include VAT where applicable. We reserve the right to adjust prices at any time, but rest assured, the price listed at the time of your purchase will always be honored.

We strive to make your payment experience seamless and secure. Our chosen payment partner is Stripe, a trusted and secure payment platform that protects your information during transactions.

  • Payment Methods: We accept all major credit and debit cards, processed securely viaStripe.
  • Accuracy: By completing a purchase, you confirm that all payment details provided are accurate. Failure to provide valid payment information may result in delayed orders or cancellations.

 

4. Shipping your intentions

Shipping is more than just logistics for us; it’s the careful journey of your items from our hands to yours. We have partnered with Emirates Postto ensure that every order reaches you safely and efficiently.

  • Shipping Destinations: We currently ship within the United Arab Emirates and select international destinations. Shipping rates and times vary depending on your location and will be calculated during checkout.
  • Delivery Times:Once your order is placed, you will receive a confirmation email with estimated delivery times. While we strive to meet these timelines, certain factors outside of our control, such as customs delays or weather conditions, may affect the final delivery date.
  • Tracking:All orders come with a tracking number, so you can follow the journey of your package.

Should any unforeseen delays occur, we will notify you promptly and work to resolve any issues.

 

5. Honoring Cancellations, Returns and Refunds

We understand that sometimes changes are needed, and we are here to help. If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been dispatched, we may not be able to accommodate cancellations.

  • Returns:If you receive a product that is damaged or defective, please contact us within7 daysof receipt. We will be happy to assist with a return or exchange, provided the item is in its original condition and packaging.
  • Refunds:Upon receiving the returned item, we will process your refund within14 days. Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable unless the return is due to an error on our part.


6. Protecting our Content

All content on motiontrading.ae, including but not limited to product descriptions, images, graphics, logos, and website design, is the intellectual property ofMotion Trading. This content is protected by international copyright laws and may not be copied, reproduced, or redistributed without written consent.

  • Limited Use: You may use the content for personal, non-commercial purposes only. Any unauthorized use of our content is strictly prohibited and may result in legal action.

 

7. Your Responsibilities

We trust that you will engage with our website and products in a way that reflects mutual respect. By using our site, you acknowledge that you are responsible for maintaining the confidentiality of your account and password. Should any unauthorized use of your account occur, please notify us immediately.

  • Accuracy of Information: When placing an order or creating an account, you agree to provide current, complete, and accurate information. We rely on this information to process your orders and communicate with you.
  • Compliance:You agree to comply with all applicable local, national, and international laws and regulations when using our website.

8. Finding Balance: Limitation of Liability

While we strive to ensure that the information and content on motiontrading.aeis accurate and up-to-date, errors or omissions may occur. We cannot guarantee that the website will be free from interruptions, viruses, or other harmful components.

To the fullest extent permitted by UAE law, Motion Tradingwill not be held liable for any direct, indirect, incidental, or consequential damages arising from your use of the website or the purchase of products from us. This includes, but is not limited to, any errors in product descriptions, delays in shipping, or issues with payment processing.

 

9. Our Connection with UAE Law

These terms and conditions are governed by the laws of the United Arab Emirates. Any disputes or claims arising from your use ofmotiontrading.aewill be subject to the exclusive jurisdiction of the UAE courts.

 

10. Evolving Together: Changes to Terms and Conditions

As we continue to grow and evolve, we may need to update these terms to reflect changes in our offerings, policies, or applicable laws. We will notify you of any significant changes to our terms, and your continued use of the website after these changes are made signifies your acceptance of the updated terms.


11. Reaching Out

We’re always here to assist you on your journey, whether you have a question about your order or need help understanding our terms. Feel free to reach out to us at:

Email:info@motiontrading.ae

Phone number:+971 55 106 5623 (Whatsapp)

Visit our store:Warehouse no.1, Beside Tareen Interiors,Opposite Unimix factory, 4th Street,Al quoz 3, Dubai, UAE.